Customer Testimonials
It was the best I ever had my sales woman was so great n helped me
I visited the dealership on Memorial day 5/25. My salesman was Mr. James Wilson very professional, knowledgeable and respectful. I would highly recommend him, great vehicles and customer service . Overall my experience exceeds my expectations !
Anthony was awesome and made the experience great. Would buy here again. Thanks for a job well done.
I love Queen Noemi!! She understood my situation and did everything she could to get me approved and in a car
My recent car purchase at Mac Haik Dodge Georgetown was quick & Easy! Best customer service and experience buying a car, Always taking care of me and fair value for my trade!
Best experience ever.... I bought more than 10 cars last 9 years for me and my family and this was the best by far.
My recent car buying experience at Mac Haik CDJR was fantastic! From the moment I walked in, the staff was incredibly welcoming and attentive. My salesperson was knowledgeable, patient, and genuinely focused on helping me find the perfect vehicle to fit my needs and budget, without any pressure.
The entire process, from test driving to financing, was surprisingly smooth and straightforward. They made what can often be a stressful experience feel easy and enjoyable. I drove away in my new car feeling confident in my purchase and valued as a customer. I'd highly recommend Mac Haik CDJR to anyone ... Read More DealerRater - May 16, 2025
2015 Ram 3500 Cummins/Aisin. The truck developed a rough idle after another dealer performed recall 67A. About 15 minutes after setting the appointment on-line, I got a call from Robert Buckly. He said, "I noticed you made an appointment for Friday and your out of town. You really don't want that because we are so busy your truck may get stuck here over the weekend. Bring it in tomorrow (Wednesday)." I was shocked that ANY service center would care that much to call me to re-schedule.
When I arrived I could see that the dealership was extremely loaded with ... Read More DealerRater - Dec 12, 2024
These guys are HACKS, and lying SOBs.
They jerked me around for several hours over two days, regarding a 2nd key fob on. 2024 dealer certified Kia Sorento. Long story short, they first wanted me to pay for them to get a 2nd key that said didn’t come in when they took the car in on trade, (I walked away); then they called me back and said they’d pay for it at the same negotiated price; then the next day, they came back and said they’d only pay for the new fob - but I had to pay $185 ... Read More DealerRater - Oct 22, 2024
They tried to lawball my tradein. Estimates are $32k and they offered $24k. And when I got upset they said that "We did a mistake, gave a price with wrong trim" which is funny. A middle grader can get correct estimate over internet with only license plate. We ran away from dealership. Be careful about them
Avoid at all costs! They don't do the work they said they would do for a recall. Takes weeks once they finally agree. Then when the vehicle is screwed up worse after they have completed the work, it takes weeks to get it even looked at. You can't get anyone to return a call or text.
STAY FAR AWAY FROM THIS DEALERSHIP! They said they did the recalls yet all the old parts are in vehicle! Since these are airbag recalls huge safety issue! I brought my 09 wrangler in for the passenger side airbag and clockspring recall and i also wanted an odd death wobble diagnosed (extremely random and hard to duplicate). I was told vehicle was ready to pick up the same day and that both recalls were completed and tech supposedly was able to duplicate said issue and i just needed a whole new front end at 3 grand out the door. i was shocked ... Read More DealerRater - Mar 5, 2024
Absolutely trash dealership, steals money from customers and sells cars after purchase agreements are signed,
They take pride in screwing people over, avoid this dealership group at all costs, do your own research but don't trust the glowing reviews on their web page, all 5 star reviews which is quite obviously edited by them.
I used there financing services to purchase my truck, when I got the monthly payment of over $800 , I chose to finance through my credit union , I my was $560. They in turned raised the price $ 1000.00! They said it was a weekend special! My sale person Casey Moore very professional but the rest of that crew are typical car salesman! I love the truck , I just wish I could have bought it at a different dealership!
I put a 2022 Ram2500 in the shop after an employee put DEF in the fuel. I cannot get these people at the Georgetown location to call me back! I started calling yesterday afternoon and continued through this morning, left several messages but they don't call me back or seem to care. Don't take your vehicle to this location for service!
I recently purchased a higher mileage used vehicle. First mistake, trusting they did a thorough inspection on the vehicle before selling it. Second mistake, not purchasing the extended warranty. Less than 5 weeks from purchase (still has temporary paper plates), heard a loud grinding noise when shifting from Park to Drive. Turns out the rear differential was shot requiring a full rear end replacement and $4500 out of pocket. Mechanic was "surprised" they sold the vehicle given the condition underneath.
I have had the worst experience with this dealer. We purchased an Acura and I’ve had the car for 6 weeks when a maintenance light came on. It’s due for $2600 in maintenance. Upon inspection by an auto shop they said all maintenance had been neglected. They said the dealer didn’t look under the hood and the engine had rat poop in it. The transmission is shot, water pump leaked all over the timing belt, the radiator is bone dry and all fluids are empty and it needs spark plugs and a battery. The manager, Corey will not help ... Read More DealerRater - Nov 30, 2022
Run far away from the used car department!
We purchased a 2012 Chrysler Town and Country at the beginning of last summer, and it has been nothing but a headache ever since. Red flags should have been seen from day one. The sales associate Nicole failed to tell us that we were approved for three times the amount of the vehicle we purchased. Had we had known this we would have went with a newer vehicle. Within the first three weeks we had a check engine light come on for an issue within the transmission. I called the service department and ... Read More DealerRater - Jul 6, 2022
I bought my Ram 1500 classic at this dealership and have to compliment James White for the most satisfactory salesmanship I have received from any Ram dealer. If he ever left this dealership, I would do business with him again.
Now, the problem dishonest service! In September 2020, I took my truck in for one of the free oil changes, at mileage 15,372. Anthony Santos was the service representative. I told Tony that I thought I should be getting a little better MPG and could he check it. He told me that the truck was due for injector service and they needed to ... Read More DealerRater - Jan 20, 2022
I am very disappointed in the way I was treated today by a gentleman named Robert in the service department. I wanted to inquire about the warranty options on my vehicle. He was very condescending and his tone was extremely dismissive. I understand my situation was a bit confusing, hence why I started the conversation with background information. I have been a faithful customer to this dealership and have always been treated with the utmost respect, until today. I did receive the information I needed, however it was not delivered to the excellent standard in which I am accustom to ... Read More DealerRater - Jan 15, 2022
After special ordering a Dodge Hellcat w/a 2K deposit, I was told today by Robert Cardosi (Gen.Sales Mgr) that they have the choice to honor or not a Dell Corp discount - to which he did NOT!
Charging me 4 THOUSAND dollars over the actual amount of the corporate agreed pricing telling me "that I was trying to take food out of his family's mouth" - As If!
He then threatened that he was going to contact Dodge Corporate and tell them that I refused to take possession of the car and would resell it over ... Read More DealerRater - Jul 25, 2021
Tried to schedule a service appointment for my 08 Durango today. Was turned away by Tony in service because they wont service anything over 10 years old or with high mileage....??? I told him we have the LifeTime PowerTrain warranty and its only ever been serviced by Dodge Dealers but that didn't matter and his response was we should try another dealer.... This please truly only cares about selling new cars, my next will still be a Dodge, but it wont be from Mac Haik.
Beware,
BEWARE
Do not shop here, go find a honest dealership that knows what a certified use vehicle means and not just stick a sticker on it.
I purchased a Chrysler Town and Country and what a rip off. Had a big yellow sticker on windshield saying "CERTIFIED. I don't know what certified means to them but to me it not what I purchased. This vehicle should never of pass state inspection with broken exhaust, needing brakes and headlights needing cleaning. As soon as I drove off the lot the tire pressure light went on. Thought it had ... Read More DealerRater - Jul 6, 2021
Very disappointed. Had agreed to a great deal for a 2019 RAM 1500 Certified pre-owned with Cory (salesman). Told him I couldn’t get to him till the weekend because of work in which he replied “still with customers, Saturday is fine”. Later that evening, I asked for the link to the credit application and he said that the truck was sold to someone else. Told me that the owners policy was to “sell everything you can when you can”.
Sounds like a greedy business plan that puts the customers needs to the back burner. As I first stated, very disappointed on ... Read More DealerRater - Jun 30, 2021
My wife’s 2020 1500 Ram (20k Miles) lost power while driving on a highway. I purchased the truck from Mac Haik Dodge in Georgetown TX. Power steering went out, all the warning lights on the dashboard came on, transmission warning message came on the screen along with NO BUS. Got the pickup to Mac Haik in Georgetown to check things out. I took a photo of what the dashboard looked like at the time of power loss. 2 days later I got a call from the service adviser named Robert that the truck was ready to be picked up. I asked what ... Read More DealerRater - May 26, 2021
The negative reviews about Robert are spot-on - take time to read them. He is rude and one of the most condescending service managers we've ever dealt with. Think long and hard before purchasing a vehicle from this dealership because eventually it will need service and you will be totally disappointed if this guy ends up being your "Service Manager". And, obviously, this dealership appreciates this type of customer service skill set in their service area.
K.C. Gardner provided me with the best experience I've ever had when dealing with a car salesman. My experience purchasing a Jeep from him was very pleasant and straight forward, with none of the "pushing". I went in knowing exactly what I wanted... K.C. was an excellent listener & communicator. If he was the 1st and only person I dealt with, I would be rating them 5 stars.
I had many hoops to jump through to finally get my new Jeep ordered in March 2021. I first stepped into this dealership to purchase one back in June 2020, ... Read More DealerRater - Apr 21, 2021
Had a great experience with buying a car today at Mac Haik thanks largely to John Goins. John was awesome! He’s super knowledgeable and friendly. I really appreciate the phenomenal customer service he provided.
My name is Alfonso Triana, recently my wife and daughter purchased a 2021 Jeep Wrangler from Mac Haik Dodge Chrysler Jeep Ram in Georgetown. The finance officer was very rude and non-customer friendly he withheld important information about the contract. One example was the first payment was moved to the 1st of the month, but he said we could not change it. I am a retired Army Veteran served for 26 years and one of my jobs was Equal Opportunity Advisor for the Brigade and I felt the racism in the air, not a good experience.
I am just now seeing all the negative reviews about Robert. I understand fully what they are saying. Wish I would've saw this before I dropped my truck off. Don't expect them to look at your vehicle and tell you anything about it for days. Haven't got vehicle back yet but I feel like this will turn into a 1 star review real quick. He is very rude and doesn't seem to care about wearing a mask, even inside the dealership. Everyone else in the service department was. Not him. If he would've told me that ... Read More DealerRater - Oct 15, 2020
Avoid this service department at all cost. Today I had service scheduled on my Dodge Hellcat wide body. I asked the service tech Robert to inspect my vehicle for scratches, particularly the rims. My last vehicle they scratched all 4 rims rotating the tires.
Robert tells me it’s nearly impossible not to scratch rims while doing this service. Btw these are factory dodge rims. He then tells me if I don’t want my car scratched I shouldn’t have the service performed.
Instead of having half the service done I left and contacted another dealer. This is my 2nd ... Read More DealerRater - Oct 5, 2020
I unusually don't write reviews but I am very disappointed with the service department. We took our 2018 jeep in for 4th oil change and tire rotation, as we purchased jeep at Mac Hiak. They didn't rotate the tires or check air pressure. Not even sure they change the oil. Our jeep was also to be checked for warning message "service electronic security control". Our jeep is still under warranty. They charged us for diagnostic and then said they couldn't fix the problem. SERVICE DEPT. AND MANAGEMENT HAS VERY POOR CUSTOMER SERVICE ETHICS. Would not recommend ... Read More DealerRater - Aug 18, 2020
Came from another jeep dealership who was not willing to negotiate or work with me at all. I met Asmir when I pulled in. He was not pushy and did not pressure me at all. I told him what I wanted and he immediately went to work for me. There were no games or a lot of back and forth. Overall it was a very pleasant experience. I'd like to thank Asmir for his professionalism and for treating me like a customer and not a number.
I went to this dealership for
1. Oil change
2. 2 pending recalls
3. Inside cabin, I was hearing constant annoying noise coming from around the 12 V Battery.
I had coupon from manufacturer for oil change and tire rotation for upto 5 quarts of oil. Anthony Santos rejected that coupon telling be that your coupon was only for car that takes oil upto 5 quarts, and Pacifica Hybrid takes "6 quarts". I was not sure about that so, after coming home I did some research and found that my car takes only 5 quarts of oil. So this is the first sign of rip-off.
For #3 job ... Read More DealerRater - Aug 17, 2020
Recently purchased a new 2020 Ram and was intentionally lied ro about the Kahu security service being mandatory. Iqas charged $1700+ for a service that the Uconnect radio already does.I contacted Ram support and Kahu and both informed me that the Kahu device is added by the dealership and could be removed since it is an optional accessory not a mandatory service. The sad thing is I informed the sales person I planned on buying my wife a new Jeep and I had a brother and best friend looking to purchase trucks, but I guess scamming a customer out of $1700 was ... Read More DealerRater - Jul 9, 2020
Dealership ordered the wrong car even after confirming it was accurate, and tried to keep my down payment. Sleazy sales director blamed me even after I showed him proof, and he tried to harass me into purchasing more expensive vehicle. Texas office of consumer credit told them they were full of it. Literally the biggest waste of time ever.
My husband took his 2011 Dodge Ram in for service. They told him it needed $1650 worth work. Took it to local mechanic only charged $300 huge difference. Won’t do any service there. Dishonest!
This is the most dishonest business I have ever visited. They have hidden fees and advertise vehicles that are not available . I drove two hours to find out the vehicle was unavailable.
Hey Lance Wireman was very helpful. Showed me autos in my price range and was very courteous and helpful. I would highly recommend him and Mac Haik Dodge in Georgetown. Thanks! Jack
Very friendly, I entered the main building and was looking for pre own vehicle. Instead of sending me off with a direction to go, the gentleman that greeted us escorted us to the proper building.
There we met Chris who would handle our business.
I had been shopping pickup trucks online and was finding the best deals went super fast, so fast that Mac Haik had a truck in my price range with no pics so I took the gamble it wasn't beat up and went in search. The truck was still very new to Mac Haik so some ... Read More DealerRater - Feb 7, 2020
I have to say that I was very impressed by the way the company made the deal working smoothly. Everyone has a friendly attitude and Robert C. demonstrates a good knowledge of everything. Thank you. Mariana Olteanu
Brian R. went the extra customer service mile on a recent visit to Mac Haik service department. I was having difficulty trying to download a software update received from FCA for my Uconnect system. The update was necessary to bring my Ram 1500 GPS software current and to ensure the proper function of my navigation system. After trying to do the download myself, I drove out to the Mac Haik Dealership for help. The minute I drove in to the service department line, Brian came out to greet me and ask what he could do to help me. I told him ... Read More DealerRater - Dec 28, 2019
We love this dealership. Great customer service and customer care. Great selection of vehicles. Affordable service plans as well. We wouldn't go anywhere else!
Looked at a car a ram with Glenn Harris to see about getting for my grandson for graduation I will get back with him as soon as it’s closer to time it was a great experience the dealership was wonderful and Glenn was a big help
Spoke to Mark Martinez about buying a new “WHITE”Jeep Sahara JLU. Spoke to Mark via phone call to make sure the Jeep was still on the lot, he assured me it was still available for sale. Mark emailed me info on three jeeps so I can have a idea what options and pricing where available in that model. Got him the info he needed to get a estimate on my trade in all was going well. I made an appointment to drive up 240 miles to make a deal on 4th if July. Mark text me with an appointment reminder ... Read More DealerRater - Jul 5, 2019
Bought a certified Jeep dealer said they lost the second key and if I wanted one I had to pay for it. Spent 37k and can’t get a key. Horrible
Mr. Arguilar was a amazing sales men and very polite and professional . Christopher made the experience at Mac Heik pleasent and easy. I would return again.
I bought a Ram truck from here and the buying process was brutal. I came fully funded and it still took hours to finalize a sale that I did not haggle with. I couldn't wait to get out of there. To make things worse on my way home with the truck I just purchased I noticed that the alignment was badly off. This was not the case during the test drive. I pulled over and saw that the back end of the truck had been damaged and the tail pipes were even crooked. This was not the case before ... Read More DealerRater - Nov 8, 2018
I bought a like new vehicle from the used car lot, I asked them to give me time the salesman continuously called me, nonstop. I had to ask his manager to get him to stop. They made promises to me like free oil changes, never received any.Free Sirius for a year, didn’t happen. They told me when I picked up the car that it would be with a fresh oil change and the oil change was already to half way point, I pointed it out to my salesman and he said the oil didn’t need changing. I ... Read More DealerRater - Sep 2, 2018
I have a bad experience with Mark sale man at Used Car Dealership. He said he will make sure the problem with my tire pressure light on will be fixed when I come back on the other day because Auto shop closed when I bought the car. I told I will wait for license plate ready to pick up I will come back to check light on if It still occur. Time is coming license plate ready for pick up, i contact him to let him know I want make sure to fix the light on problem. he refused the ... Read More DealerRater - Jun 17, 2018
Visited dealership and left with a Buyers Order reflecting the agreed price. Was told they would honor the pricing for 24 hours allowing me to compare finance rates at my credit union.
12 hours later received phone call from Ben Stapleton - Mgr. stating he made a "grave miscalculation" that they will not honor the pricing.
The ownership the dealership took on their mistake was dismal . The way they cast off customer service was very disappointing. In the end it speaks volumes for the character of the managers and this directly reflects to the dealer principles.
I hope that you ... Read More DealerRater - May 10, 2018
Called for the cost of labor on a Egr valve replacement. Was given a price for repair. Made the appointment. Price was nearly twice as much and valve was four times the cost of the same egr valve at the local auto parts stores. (Checked four different ones) fyi: ask for price before you sign anything. Be ready to hold on to your pants😫If you dont have the work done it will cost you a bill (100) if you have signed for the assessment. Was going to give up the bill because I was told they didn't or wouldn'... Read More DealerRater - Jan 31, 2018
Liars liars warning. My husband took his truck in to get it fixed and they wrecked it unwilling to work with us. They are smutting the dodge name quit selling them and pretending you know how to work on them.
Called to buy a vehicle and was told it was there. Set up a time to come check it out. Got off work early, driving to Crap Haik and received a text that they sold the vehicle I wanted. What a bunch of xxxxxxxx! Probably never even had the vehicle in the first place. Don't buy a vehicle here, they're a bunch of scam artists and nothing more!!!
Do Not buy a used car from Mac Hait Jeep/Chrysler in Georgetown TX. They "Lie" and "Con" you. I bought a 2010 Honda Accord for my Son, We were promised it was a great car and "Certified" by their mechanics! LMAO ! Very next morning when cold starting, it made a brief really loud engine clacking noise. Took it to them and said, "Sold as Is" Took it to a Honda Repair dealer and it had a bad VTR on the cam shaft, cost $700 to fix it. They don't stand behind their ... Read More DealerRater - Dec 6, 2017
Don't expect a used vehicle to be clean from here, after signing & asking twice they finally agreed to throw in a detail which consisted of a drive thru wash that broke off the antenna leaving the bottom stuck in the base. Instead of offering to fix their screw up, they gave us one from a different vehicle on the lot which does us absolutely no good since part of the old one is still in there!!! Then my husband notices one of the clamps is missing from the battery, our salesman Joe says, "that's a driving ... Read More DealerRater - Aug 31, 2017
IF YOUR LOOKING TO DO BUSINESS WITH THEM READ ALL!!
TOTAL SCAM ARTIST AT THIS DEALER SHIP... BUYER BEWARE COMPLETE WASTE OF TIME AND GAS MONEY. INTERNET ADVERTISED PRICE ON FRIDAY $3497 SPENT AN HOUR AT THE DEALERSHIP ON FRIDAY WHILE AUSTIN A. SALESMAN WAS TO INCOMPETENT TO FIND THE KEY, I EXPLAINED THAT I LIVE OVER AN HOURS DRIVE AWAY AND I WOULD COME BACK ON SATURDAY. CALLED SATURDAY MORNING AUSTIN SAID HE FOUND THE KEY CAR COULDN'T BE TEST DRIVEN BECAUSE CHECK ENGINE LIGHT WAS ON BS. STARTED TALKING CREDIT CARD AND PUTTING THE VEHICLE ON HOLD MONDAY ... Read More DealerRater - Jul 26, 2017
Bought a used Nissan Altama Austin was our salesperson and as soon as we left the lot the tire Sensor/warning light came on had to go to Brian G our finance rep since our salesperson didn't want anything to do with it.,to get any action done to repair, they took it in and called that it was ready and when picked up and drove off the same issue occurred. Took it back and they said the shop put the wrong sensors on, they finally got it fixed. Next thing we bought warranty from Brian G and a ... Read More DealerRater - Jul 16, 2017
The people that work in the service center will smile at you while they lie to your face. They do not have a concept of who the customer is and they DO NOT CARE. I can only assume that they do not have anyone to answer to...it sure isn't the customer!
The worst service I've seen I work for that dealer when it was Ramey and new car owners were taken care of fast and the folks that had older cars were treated well and fair I think these service writers also paid commission and warranty claims don't pay much so these people are on the low end of the service list Someone needs some proper training
Took my 6 mo Dodge Durango in for check engine light at the scheduled appointment time 8 am. I had to pay for a rental they couldn't tell me how long they would have the car by 2pm I had to call and they had not even looked at my car. Then they said they fixed it 5 days later light is back on and it's for the same code. I was not greeted and had to schedule another appointment and they tell me I need to pay for another rental car again. The service writers are the most unfriendly people ... Read More DealerRater - Feb 10, 2017
Bought a silverado used ended up spending extra 4000 in repairs that didn't want to paid around blue book price so obviously they are not checking vehicles out as they come in and let them know about this and no response.
OUR ANSWER DIRECTLY FROM THE DEALERSHIP ON A SECOND SET OF KEYS ($200+ TO REPLACE) THAT THEY ASSURED US THEY HAD AND 4 WEEKS LATER AND MULTIPLE UN RETURNED CALLS...........THIS!
Mr Summers, I understand that you want a second key, however I did not promise to give you one, I promised to look for the second key, I spent a few hours looking for that second key and could not find it. I understand my store may have misplaced that key or it could have been shipped without the second key. However I can get you a second key for what ... Read More DealerRater - Dec 6, 2016
Don't go to these guys!! I go in to buy a Challenger that was used and so they show me what its blue book is. They show me 33,000 so I am like hey not bad little did I know that was all bs and the car was only worth about 26000! I go to re-fi at a bank to get a lower rate and what you know I am upside down 12,000 bucks! Now you tell me how they got a bank to finance a car for that with out misrepresenting the value of the car to the bank! I will ... Read More DealerRater - Jun 24, 2016
This dealership is very unprofessional. I enquired about a vehicle for sale that they posted on cars. Com got a call from a sales person and was offered to come a test Drive.. I show up all the from Katy for them to tell me they don't have the car, that it was sent to auction. Why advertise a vehicle that your gonna send to auction.... What a waste of time and gas.... I should have read the reviews in the dealership before going... I'm reading a lot of terrible reviews.... O well fool me once.....
DO NOT BUY FROM HERE!
I found a used, one owner SUV on their lot. Spoke with Brian G. after he responded to my inquiry. Over a couple of days we emialed, text, and spoke on the phone. He told me how he personally looked over the car and it looked new as the previous owner must of taken very good care of it. I informed 2 days prior to my arrival, for me to look at the car.
I get there, the car is pulled to the front, however the first thing I see is the huge scratch down the ... Read More DealerRater - May 2, 2016
If I could give a negative review I would. I was informed that I had a recall on something on my car so I called to make an appointment 2 weeks ago. I was told it would take the day to fix it . I informed them of my work hours, Robert said there was a shuttle to get me to and from work. Cool. so I set my appointment time for 720 am. got there and dropped the car off. I was told to sit in the waiting area to wait for the shuttle. at 8am someone came and asked who was ... Read More DealerRater - Apr 6, 2016
I purchased my vehical from Mac Haik with a big smile on my face. Sales were not pushy nor dis-respectful, they were just all great. Negotiation quick and I faired on the better half, I would recomment for a excellent car buying experience go to Mac Haik and get a new/used car.
I called and spoke to Dion (The Liar) about a 4runner I wanted to buy. I asked whether it was still available. I did not want to drag my family several towns over if there was no way to look at it. He said "I know for a fact it is because it was just finished being detailed and were not able to show it to others while it was being worked on." We drove to the site and asked to look at it. He looked around and dragged us to another lot finally giving up and saying &... Read More DealerRater - Jun 4, 2015
As of this moment I would say stay clear of this dealership. Reason being management has no issue with lying to you while looking you in the eye. Keith, a sales manager, presented with a fairly straightforward question was unable to find it in himself to be honest. When repeatedly asked who the General Manager of the dealership was (I already knew it wasnt him) he repeatedly claimed that it was himself. This conversation was recorded. I have since left him a VM giving him the chance to prove that he and is dealership can indeed be trusted. We shall ... Read More DealerRater - Mar 9, 2015
1. The tablet dashboard display kept dying and had to be replaced 2. The SERVICE AIRBAG light kept coming on, and had to be serviced three times in one year. 3. The battery had to be replaced at 13K miles 4. My 1st Inspection at 14,355 mi has failed 4 times and there is no end in sight. I contacted the manufacturer a week ago...no one has phoned back. This DODGE DART LIMITED EDITION is a lemon and I feel like Dodge Service is not helping me, just eating up all my time, mileage, and gas. HELP!
My husband and I were looking for a truck to pull a fifth wheel with. We did our research on trucks and knew a Dodge was right for us. We found great inventory with Mac Haik Georgetown and went in for a test drive. We worked with James White and he was immediately friendly and helpful. He answered all of our questions and was very knowledgeable of the 3500. We also had help from Jose Martinez who was willing to work with us and ended up making us a great deal. Everything ran really smoothly and everyone from the finance dept (... Read More DealerRater - Oct 1, 2012
Absolutely one of the best car buying experience if not the best I've ever had. My Internet Relations contact John Dotson introduced my salesman, Matt Fasthorse , whom was very patience & showed me a couple of Jeeps in order to let me get exactly what I was looking for. The negotiation process was smooth, thanks to General Sales Manager Chris Carstens. The finance piece was excellent as well thanks to Pierce Brown. I recommend buying from this dealership!! I strongly recommend you ask for Matt. Be surprised to meet a very polite, courteous young man who is eager to ... Read More DealerRater - Sep 12, 2012
This was the worst experience of my life. Not only did that hugely inflate my parent to throw in extras I stated I was not interested in, they tried to force me to sign. They literally would not return my car keys until I made a deal. 2 weeks after walking out on them, I found out they had sent my credit to 8 banks and created 8 new inquiries. This dropped my score 40 points! They were doing this still 2 weeks after I told them I was not buying. And when asked if there would be multiple inquiries, they bold face lied to ... Read More DealerRater - Aug 23, 2012
Don’t waste your time, just stay away.
I had been looking around for a 2012 challenger for a while and had found one in the paper at Mac Haik. When I got there it was no longer there(I know dealers only have one listed in the paper at the sales price and when its gone its gone. No big deal I get). So I was talking to the sales person about what I was wanting and at what price I need to be at. He told me that there was nothing on the lot that they could do at ... Read More DealerRater - Aug 19, 2012
I didn't buy a car here, but I will when I get ready to make my decision. I told them up front that I wasn't buying a car that day, and they treated me just as well if not better than if I had a check in my hand. I was looking at the new Jeep Grand Cherokee and my sales person, Kayla, seemed to know just about everything there was to know about them. I was rather impressed. She was like a talking brochure and very nice. On my way out the manager, Mike (?), introduced himself and ... Read More DealerRater - Oct 14, 2011
Finalizing the paper work for the car went horribly wrong when i noticed the mileage on the car was not what the sales person told me. An extra 1000 miles was on the car. I was not happy and at the end of a long day at the dealership- did they really expect me to accept this? Wondering if i should sign my papers the sales lady said that she would throw in 4 free oil changes. Reluctantly and still not happy i signed the paperwork. Yes about 8pm i finally got to go home with my car. Now 2yrs later i ... Read More DealerRater - Jun 22, 2011